Customer Service

Volktek is committed to providing high-quality products and best-in-class customer service. All Volktek products come with factory warranty of up to 5 years, effective from the date of delivery, in which Volktek will repair or replace any defective product. Out-of-warranty or misused products which are under warranty will be charged for parts and labor for repair. 

Warranty Period
Industrial Grade 5 Years
Hardened Grade 3 Years
Commercial Grade 2 Years
Accessories, Power Supply, SFPs 1 Years
Media Converters and Other Products *Please contact customer service

Repairing service is provided to under warranty products and products with expired warranty periods. Expired warranty products or misused and malfunctioning will be charged labor and parts cost. Customers should submit the payment receipt to repair their products. 

The products will be shipped in a bulk package unless stated differently.

RMA (Return Merchandise Authorization)

Volktek offers flexible RMA services for both warranty and out-of-warranty items, giving customers peace-of-mind and assurance about their critical networking equipment. Contact Volktek Customer Support Department at describing your problem to obtain an RMA request form and number before returning any merchandise. Include the product's serial number for a better understanding. A customer service agent will assign an RMA number .

DOA (Defective On Arrival)

Products that are defective on arrival will be replaced with the same or functionally identical products. If such products are not available, a refund will be issued. The customer is responsible for the shipping costs of DOA products to the factory whereas shipping of DOA replacements will be paid by Volktek.




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