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Customer Service

Volktek is determined to provide high-quality products and excellent customer services. All Volktek's products come with 5, 3, 2 or 1 years of warranty. This means that, for that same period from the date of delivery, Volktek will repair or replace any defective product. Volktek also offers flexible RMA services for both warranty and out-of-warranty products. This gives customers absolute assurance that we produce high-quality products, and that we always stand behind our products.


RMA (Return Merchandise Authorization)

Distributors must have an RMA number given by the VOLKTEK Customer Support Department before returning any merchandise. To obtain an RMA number, distributors must fill out the RMA request form and email it to VOLKTEK. VOLKTEK will assign an RMA number within 48 hours. On the RMA form, the “Serial Number” and “Problem Description” must be provided to avoid service delay. VOLKTEK strives to provide the best services to customers. Products that are under warranty will be repaired free of charge, unless they are misused. Out of warranty products and misused products that are still under warranty will be charged for parts and labor for repair. This repairing service is for products under warranty Normally, it takes about two weeks to get the repair job done.


DOA (Defected On Arrival)

Products that are defective on arrival will be replaced with the same or functionally identical products. If such products are not available, Volktek will issue a refund. The customer is responsible for the costs of shipping DOA products to Volktek. Shipping of DOA replacements will be paid by Volktek.